Sherpa is a Same Day Delivery Courier Service. When selecting Sherpa as your delivery option please be advised that you will need to be present at home to receive your order during the window of time that you have specified. Sherpa is a private courier service, and it works similar to those used within food or furniture deliveries.

Sherpa drivers are private partners and in line with company policy they will need to hand over the order directly to the recipient and collect proof of delivery through the capturing of a photo of a successful hand-off. Sherpa can only be used for street addresses, NOT parcel lockers as delivery will need to be face to face.

Sherpa is available between 5am – 9pm daily. You may select Sherpa as your chosen delivery method outside of these hours in order to schedule delivery for the next day. If you have any further questions in relation to Sherpa or are still unsure as to how it works, please get in contact with us prior to placing an order and we will be able to assist you.

We are now offering extended Sherpa availability. You may place an order up until 8:59pm and have it delivered through Sherpa’s Propositional One Hour Delivery Service. This propositional service means that Sherpa will strive to get your order to you within the hour, however due to potential unforeseen circumstances there may be delays.

With any Sherpa order, the delivery window is a guide. Unfortunately, sometimes things outside of ours or Sherpa’s control may transpire, meaning that your order may arrive later than expected. For example, if you select delivery for between 7pm-9pm, your delivery may arrive after 9pm.

These potential delays are a result of increased demand during COVID-19 and the expected increased demand as we arrive closer to the holiday period. Delays can also result from factors such as weather, traffic, car accidents, a surge in orders, or any other potential unavoidable circumstances.

If your order is running outside of this window and you are concerned, feel free to get in contact and we can check it out for you. However, delays may inevitably happen and neither us at Pleasure Chest nor Sherpa can do anything to avoid this.

To select Sherpa, simply fill your cart and go to checkout. When you get to the shipping selection section just look underneath the Express Shipping option and you will see a range of available Sherpa delivery time slots to select from.