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Due to the nature of the products we sell, Pleasure Chest is unable to accept merchandise returns. We recommend if you are buying sex toys online to please read the description carefully and look at the dimensions of each product. We aim to represent our adult toys as accurately as possible. If your item arrives damaged or fails to operate as indicated, we'll gladly issue a replacement. Our adult store in Sydney is open 24 hours a day, 7 days a week for your shopping convenience. If you have a question or concern regarding your online order, for a prompt resolution.