FAQ's

Shipping

How long will it take to ship my order?

We will ship the order made until 4pm on the same business day. Orders made after 4pm or on weekends will be shipped next business day.

Who is my order shipped with?

We use Australia Post Express service to ship your order.

What if no one is available to collect the order?

All orders that are unable to be delivered to a person will be left at the nearest Post office unless otherwise stated. Please note that if you request to have the package drop shipped (Delivered to address with no one to receive the order) we are not able to take responsibility for missing orders if Australia Post deemed them delivered.

Can you tell who the package is from or know what is inside?

All orders are packed in a bubble wrap bag and then into an Express Post satchel or box depending on size of order. All orders are labelled as sender PCLP Pty Ltd with our PO Box Address. We always deliver discretely.

How long will delivery take?

All deliveries to people within the Australia Post Express delivery areas will be overnight.

Will I be covered for a lost order?

We will replace any lost order after we receive a conclusive investigation from Australia Post deeming it was missing while in their possession. This will usually only take a few days to complete. 

We will not be responsible for a missing order if you have requested it to be drop shipped.

Orders Over $500

Orders over $500 will be shipped registered post rather than express post and this will add additional time to shipping estimates. There is no extra cost for this service.

Ordering

What Payment Methods do you accept?

We accept Credit Card, Direct Deposit, Zip Pay, AfterPay, Apple Pay, Google Pay or you can redeem a gift voucher.

How do I pay online with a gift voucher?

Please select the items you would like to purchase and proceed to the checkout where you will enter your gift voucher number. If there is a further balance to settle, please finalise this payment by credit card.

What is the process for a direct deposit order?

Place the order and select the direct deposit as the payment method. Please advise us by email when the payment has been made. Remember to provide us with the receipt and order number. You can email us at info@pleasurecChest.com.au.

When making the transfer please add your name and order number to the payment advice so that we know who the payment is from.

What if I dont like what I ordered?

Unfortunately because of the nature of the product once we have shipped the items we are unable to swap any product for change of mind purchases. We try and give as much detail so you can make the right choice the first time.

What if I receive a faulty or broken product?

Here at Pleasure Chest we always check battery operated toys to ensure we do not send faulty products but if you receive something that is not working or broken please email shop@PleasureChest.com.au or call 1800 468 086 to organise a replacement.

Privacy & Security

Is it safe to use my Credit Card with Pleasure Chest Online?

We use Shopify for all of our credit card transactions which are encrypted insuring all sensitive details are safe and secure.

Who will see my email address?

Only Pleasure Chest staff will have access to your email address.

What emails will I receive?

We send your Invoice via email. You will receive a notification when the items are shipped and a follow up email to confirm everything was ok.

If you are on our newsletter list you can expect to receive an email every 2 weeks to inform of the newest specials and latest products. The newsletter will have many exclusive offers which will not be available to general shoppers. You can unsubscribe from the newsletter service at any time.

What will I see on my credit card statement?

All billing will be made in the name of PCLP Online. Please take note of this when checking credit card statements.